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Return of Damaged or Unsuitable Goods

No goods may be returned to VANOK bvba without the authorization of VANOK bvba.

VANOK bvba will NOT accept or process any returns made without proper authorization.

Authorization to return products damaged during delivery must be requested within 7 days of delivery.

Authorization for the return of products which fail to meet current published manufacturer’s specifications must be requested in writing within 7 days of delivery. All decisions made by VANOK bvba on returned products are final.

Special orders for non-standard products may not be returned for credit.

Credit will be applied to the original form of payment (credit card or account)

Authorization for the return of products, other than those damaged during delivery, delivered in error or those that do not meet specification, must be requested within 7 days of delivery. Credit (less a handling charge of 15% of the invoice value of all products returned subject to a minimum charge of 25€) will be given for those products authorised for return which are unused and in re-saleable condition other than those in the categories shown:

  • discontinued items
  • items not purchased from VANOK bvba .

Authorisation will be subject to the condition that the products are returned to VANOK bvba Customer Service Centre, by registered post if permitted.